ISO 9001 Certification – Customer Feedback Register

An ISO 9001 Customer Feedback Register is a document or system that records all customer feedback received by an organization. This register is an essential component of ISO 9001 quality management systems, as it helps organizations collect and analyze customer feedback to improve their products, services, and processes.

The ISO 9001 standard requires organizations to establish and maintain a documented procedure for handling customer complaints and feedback. The customer feedback register is a key part of this procedure, as it provides a structured approach to capture, evaluate, and respond to customer feedback.

The following are some key elements that should be included in an ISO 9001 customer feedback register:

1. Customer Information: The register should capture basic information about the customer, such as their name, contact details, and the product or service they are providing feedback on.

2. Feedback Details: The register should include details about the feedback received, including the nature of the feedback, the date it was received, and any supporting documentation.

3. Analysis and Action: The register should capture how the organization has analyzed the feedback and any actions taken to address it. This may include assigning responsibility for taking action, setting deadlines for completion, and monitoring progress.

4. Follow-up: The register should track any follow-up activities with the customer, such as providing updates on actions taken or seeking additional feedback.

5. Metrics and Reporting: The register should capture relevant metrics related to customer feedback, such as the number and type of feedback received, response times, and satisfaction levels. This data can be used to monitor the effectiveness of the organization's customer feedback process and to identify opportunities for improvement.

An ISO 9001 customer feedback register should be designed to capture all relevant feedback from customers, facilitate analysis and action, and provide a mechanism for continuous improvement.

How to get ISO 9001 Certification

Getting ISO 9001 certification is a long process; it may take a minimum of three to four months to complete the certification process. As an experienced ISO 9001 consultant , LMG can help you achieve the ISO 9001 certification process at a reasonable cost and a minimum timeframe.

ISO 9001 Certificate

The international organization for standardization (ISO) only develops the standards, and certification is not a requirement. Still, manufacturing and service companies require a document to present to their customers as evidence of ISO 9001 implementation. Third-party certification bodies issue the ISO 9001 certificate as evidence of ISO implementation after conducting an audit per ISO guidelines.

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