ISO 9001 Certification – Quality Objective Planning
ISO 9001 requires organizations to establish quality objectives at relevant functions, levels, and processes needed to meet customer requirements and enhance customer satisfaction. Quality objectives are measurable targets that an organization sets to achieve its quality goals.
To plan quality objectives, ISO 9001 recommends the following steps:
Define the purpose of the quality objectives: The purpose of quality objectives is to improve the organization's performance, meet customer requirements, and enhance customer satisfaction. The objectives should be aligned with the organization's strategic direction and priorities.
Identify the processes and functions that need quality objectives: The organization should identify the processes and functions that are critical to achieving its quality goals. These processes and functions should be prioritized based on their impact on customer satisfaction and organizational performance.
Define the criteria and metrics for measuring the quality objectives: The organization should define the criteria and metrics for measuring the quality objectives. The criteria should be specific, measurable, achievable, relevant, and time-bound (SMART). The metrics should be quantitative and qualitative, and they should be able to track progress towards achieving the objectives.
Assign responsibility for achieving the quality objectives: The organization should assign responsibility for achieving the quality objectives to specific individuals or teams. These individuals or teams should have the necessary resources and authority to achieve the objectives.
Develop a plan to achieve the quality objectives: The organization should develop a plan to achieve the quality objectives. The plan should include the necessary actions, resources, and timelines needed to achieve the objectives.
Monitor and review progress towards achieving the quality objectives: The organization should monitor and review progress towards achieving the quality objectives. This will enable the organization to identify any issues or opportunities for improvement and take corrective actions as necessary.
The record of planning quality objectives should include the above steps, including the purpose of the objectives, the processes and functions that need quality objectives, the criteria and metrics for measuring the objectives, the assigned responsibility for achieving the objectives, the plan to achieve the objectives, and the monitoring and review process. This record should be maintained as evidence of the organization's commitment to continuous improvement and customer satisfaction.
How to get ISO 9001 Certification
Getting ISO 9001 certification is a long process; it may take a minimum of three to four months to complete the certification process. As an experienced ISO 9001 consultant , LMG can help you achieve the ISO 9001 certification process at a reasonable cost and a minimum timeframe.
ISO 9001 Certificate
The international organization for standardization (ISO) only develops the standards, and certification is not a requirement. Still, manufacturing and service companies require a document to present to their customers as evidence of ISO 9001 implementation. Third-party certification bodies issue the ISO 9001 certificate as evidence of ISO implementation after conducting an audit per ISO guidelines.
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