ISO 9001 - Evidence-Based Decision Making

ISO 9001 is a quality management system standard that requires organizations to use evidence-based decision-making in their processes. This means that organizations should make decisions based on reliable and relevant data, rather than relying on intuition or personal opinion.

To demonstrate evidence-based decision-making, organizations should establish and maintain processes for collecting, analyzing, and interpreting data related to their processes and products. This data can include customer feedback, product performance data, and process performance metrics.

Once data is collected, it should be analyzed to identify trends, patterns, and opportunities for improvement. Based on this analysis, organizations should develop and implement action plans to address areas of improvement.

ISO 9001 also requires organizations to regularly review their processes and make necessary adjustments based on the data and feedback received. This continuous improvement cycle helps organizations to achieve their quality objectives and meet customer expectations.

In summary, evidence-based decision-making is an integral part of ISO 9001 and helps organizations to make informed decisions based on reliable data, leading to improved processes, products, and customer satisfaction.

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