The Management Review procedure in ISO 9001 is a process that ensures that the organization's management reviews the performance and effectiveness of the quality management system (QMS) at planned intervals. The specific requirements for the Management Review process can be found in clause 9.3 of the ISO 9001 standard. Below are some key elements that may be included in the Management Review procedure:
- Review frequency and attendees: The procedure should define the frequency of the management reviews and who will attend them.
- Agenda: The procedure should define the agenda for the management review, which may include:
- Results of internal and external audits
- Feedback from customers and interested parties
- Analysis of non-conformities and corrective actions
- Analysis of data related to quality objectives and processes
- Changes in external and internal factors affecting the organization
- Review of the quality policy and its continued suitability
- Inputs and outputs: The procedure should define the inputs and outputs required for the management review, which may include:
- QMS performance reports
- Quality objectives and targets
- Customer satisfaction data
- Non-conformity reports and corrective actions
- Risk management reports
- Resource requirements and allocation
- Action items and follow-up: The procedure should define how the organization will track action items resulting from the management review and ensure that they are completed.
- Record keeping: The procedure should define how records of the management review will be maintained, including the review inputs, outputs, and minutes of the meeting.
Overall, the Management Review procedure in ISO 9001 is a critical component of the QMS, as it provides a forum for management to evaluate the effectiveness of the QMS and make improvements as necessary to ensure that it continues to meet the organization's objectives and the needs of its customers.
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