ISO 9001 - Identify the Root Cause of the Nonconformity.

Identifying the root cause of a non-conformity is an essential step in the corrective action process in ISO 9001. Here are some steps to help you identify the root cause of a non-conformity:

1. Review the non-conformity report: Carefully read the non-conformity report to understand the problem, the context in which it occurred, and the specific requirements that were not met.

2. Gather information: Collect information on the non-conformity by reviewing relevant documents, interviewing people involved, and observing the process.

3. Use a root cause analysis tool: Use a tool like the "5 Whys" or the "Fishbone Diagram" to identify the underlying causes of the non-conformity.

• The "5 Whys" method involves asking "why" questions repeatedly until you get to the underlying cause of the problem.

• The "Fishbone Diagram" is a visual tool that helps to identify the possible causes of a problem.

4. Verify the root cause: Once you have identified the root cause, verify it by checking that it is supported by the evidence you have collected.

5. Take corrective action: Once you have identified the root cause, take corrective action to address it and prevent it from recurring in the future.

6. Monitor effectiveness: Monitor the effectiveness of the corrective action to ensure that the non-conformity is resolved and does not occur again.

By following these steps, you can effectively identify the root cause of a non-conformity and take corrective action to prevent it from happening again in the future.

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